Refund policy

Last updated: 30 September 2026

This policy applies to orders placed with HALYVIRA SDN. BHD. through https://halyvira.net. For help, email halyvira@gmail.com or contact +60 11-1133 4528 with your order number and the item concerned.

Change-of-mind returns

For non-personalised products sold as stocked goods, you may request a change-of-mind return within 14 calendar days of receiving the item. The item must be unused, unworn and in a resaleable condition, with its original packaging, included accessories and tags where applicable. Please provide your order number or other proof of purchase.

Personalised, customised and made-to-order goods are not eligible for voluntary change-of-mind returns. This does not exclude remedies for damaged, defective, misdescribed or incorrect goods under applicable consumer law.

Contact us before returning an item so we can confirm the procedure and return address. Do not send returns to a supplier or logistics warehouse without instructions from us.

Damaged, defective or incorrect items

Please contact us as soon as you notice a problem and describe it. Photographs can help us assess damage or an incorrect item; we can discuss other suitable evidence where photographs cannot show the issue. We will arrange the appropriate repair, replacement, refund or other remedy in accordance with your applicable consumer rights.

The 14-day voluntary return window and unused-item requirements do not restrict rights relating to defective, damaged, misdescribed or incorrect goods.

Return postage and delivery charges

For an eligible change-of-mind return, the customer pays return postage. Original delivery charges are not refunded for these voluntary returns.

For damaged, defective or incorrect goods, Halyvira will arrange or cover reasonable necessary return shipping costs and deal with associated delivery charges according to the applicable remedy. Contact us first to arrange the return. These arrangements do not limit statutory rights.

Refunds

We will notify you of the outcome after reviewing your request and inspecting returned goods where a return is necessary. Approved refunds will be issued to the original payment method within 5–10 business days after approval and any required inspection. Your bank or payment provider may take additional time to show the credit. If the original payment method cannot receive a refund, we will contact you to arrange an appropriate alternative.

For an approved change-of-mind return, the refund covers the amount paid for the returned item, with delivery charges treated as explained above. For faulty or incorrect goods, refunds and other remedies follow applicable consumer rights.

Cancellation and changes

Contact us promptly with your order number if you wish to cancel or amend an order. Stocked and sourced-product orders may be cancelled before dispatch. Personalised or made-to-order orders may be cancelled before production starts. Orders cancelled within these cutoffs will be refunded in full.

After dispatch, we may be unable to stop delivery; the return rules above then apply. Once personalised or made-to-order production has started, we do not offer voluntary change-of-mind cancellation. This does not restrict cancellation, refunds or other remedies required by applicable consumer law.

Business days and contact

Business days are Monday to Friday, excluding Malaysian public holidays.

HALYVIRA SDN. BHD. — Company Registration No. 202601030968 (1693063-P).

Email: halyvira@gmail.com | Phone: +60 11-1133 4528.

Nothing in this policy removes or restricts consumer rights that cannot be excluded by law.