Shipping policy
Last updated: 30 September 2026
Delivery within Malaysia
Our estimated delivery times depend on the type of product ordered:
| Product type | Estimated delivery time |
|---|---|
| Stocked products | 7 business days |
| 3D-printed products, including personalised 3D prints | 7–14 business days |
| Other products sourced to order | 14–21 business days |
These are estimated total delivery times from payment confirmation, including preparation, production where applicable, packing and courier transit. For personalised products requiring your design or details, the estimate begins once payment and the required details or design approval have been received.
Business days are Monday to Friday, excluding Malaysian public holidays. Delivery times are estimates, not guaranteed arrival dates. Remote areas, peak periods, supplier availability, customs clearance where applicable and courier disruptions may extend delivery times.
The 14–21 business-day range for sourced-to-order products is an initial planning estimate and can vary by item and supplier. Any different item-specific lead time will be stated on the product page or confirmed with you before ordering. Please contact us before ordering if you need an item by a particular date.
Shipping charges
- West Malaysia: standard shipping RM6; free standard shipping for orders of RM60 or more.
- East Malaysia: standard shipping RM12; free standard shipping for orders of RM150 or more.
The applicable shipping charge and available delivery options are displayed at checkout before payment. Shipping availability can depend on the product and delivery address. International delivery is not currently offered through our checkout.
Tracking and mixed orders
Orders containing different product types may take the longest applicable estimated delivery time if sent together. Items fulfilled from different locations may arrive in separate parcels. Where tracking is available, please refer to your shipping confirmation or order-status page, or contact us for assistance.
Delivery questions or problems
Please check your delivery address and contact details before placing an order. Contact us promptly if you need to correct them; changes may not be possible after dispatch.
If an order has not arrived within its estimated delivery window, tracking has stopped updating, or a parcel arrives damaged or incorrect, contact us with your order number and relevant details or photographs. We will investigate with the fulfilment provider or courier and advise you of the available resolution. This policy does not limit your rights under applicable consumer law.
Contact us
HALYVIRA SDN. BHD.
Company Registration No. 202601030968 (1693063-P)
Email: halyvira@gmail.com
Phone: +60 11-1133 4528